Emissa, VOF. (“Emissa” or “we”) operates the website (the “Website”). In addition, we also operate the Emissa application program interface (the “Software”) which you may encounter on the websites of our business-to-business customers (our “B2B Customers”). This Privacy Policy describes the types of information we may collect about you or that you or our B2B Customers may provide to us when you visit the Website or use the Software. It also describes our practices for collecting, using, protecting and disclosing that information.

This Privacy Policy applies to information we collect on the Website or through the Software, including information about you that is provided to us by our B2B Customers when you use the Software on such customers’ websites. It does not apply to information collected by us offline or through any other means, including information collected on any other website operated by Emissa, its affiliates or any third party. It also does not apply to any other information collected by a third party (including our affiliates) through any means, including information collected through any application or content (other than the Software) that may link to or be accessible from or on the Website.

Data provided by you

While using the Website, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Information”). Such Personal Information may include, but is not limited to, your email address and the username and password created if you register on the Website. We collect such information directly from you when you provide it to us. This includes information that you provide by filling out forms on the Website, such as information provided at the time of registering on the Website or requesting further services or information from us. This also includes records and copies of your correspondence if you contact us. We may also ask you for information when you report a problem with the Website.

If you use the Software, we may collect Personal Information about you, such as your mailing address, or information that is about you but does not individually identify you, such as your zip code. We collect such information directly from you when you provide it to us or from our B2B Customers when you provide such information to them. This includes information that you provide by filling out forms when using the Software, such as information provided to request services from us or from our B2B customers.

Data collected automatically

As you navigate through and interact with the Website, we may use automatic data collection technologies to collect certain information about your equipment and browsing actions and patterns. This may include information that your browser sends whenever you visit the Website (“Log Data”), such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, location data, the pages of the Website that you visit, the time and date of your visit, the time spent on those pages and other usage statistics.

The technology we use for this automatic data collection on the Website may include cookies. Cookies are files with a small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a website and placed on the hard drive of your computer. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. The help feature on most browsers provides information on how to accept cookies, how to disable cookies or how to receive notifications when receiving a new cookie. Please note, however, that if you do not accept cookies, you may not be able to use some features of the Website.

We may also use automatic data collection technology to collect information about your online activities over time and across third-party websites or other online services (also known as behavioral tracking). Currently, the automatic data collection technology used on the Website does not respond to “Do Not Track” settings and similar mechanisms.

In addition, we may use third-party services, such as Google Analytics, that collect, monitor and analyze usage data on the Website. We may also use remarketing services (or behavioral advertising services) to advertise Emissa’s services to you on third-party websites after you have visited the Website. As discussed further below, these third-party service providers have their own privacy policies addressing how they use such information.

When your customer selects to donate to carbon offset projects through Emissa within your store, we may send them an email to provide information on the project they donated to. This is only for the sake of transparency. We will NEVER distribute or sell customer email addresses to third parties.

How we use your data

We collect your data so that we can:

  • ensure that content is presented in the most effective manner for you and for your computer
  • carry out our obligations arising from any contracts entered into between you and us (for example, carbon credits transactions through our webshop)
  • allow you to participate in interactive features of our services, when you choose to do so
  • notify you about changes to those existing services and new services that we offer that are relevant to you
  • better understand the ways in which users interact with our site and Services; and to promote our Services.

Your information is yours and we will never share it with advertisers.

We may disclose your personal information to any member of our group, which means our ultimate holding company and its subsidiaries. We may disclose your personal information to third parties:

  • If you have consented to us sharing your personal information in this way
  • If all, or substantially all of our assets are merged with or acquired by a third party, in which case your personal information may form part of the transferred or merged assets and you will be deemed to consent to this. If this happens, we will do our best keep you informed
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or others.

Storing your personal data

We store your Personal Information for different time periods depending on the category of the Personal Information. Some information may be deleted automatically based on specific schedules, such as marketing information. Other information e.g. account information, may be retained for a longer period of time based on the Agreement you have with us. Finally, we may further retain information for business practices based on our legitimate interests or legal purposes, such as network improvement, fraud prevention, record-keeping, or enforcing our legal rights.

Your data protection rights

Your rights under the GDPR include the following:

  • The right at any time to withdraw your consent to the processing of your personal data for marketing purposes.
  • The right to be informed of what personal data we hold, how we obtained it, who we may have shared it with and why and how long we intend to keep it.
  • The right to have your personal data rectified in the event that it is inaccurate or incomplete.
  • The right to request the erasure of your personal data (also called the right to be forgotten), subject to our retention policy.
  • The right to restrict the processing of your personal data.
  • The right to data portability (i.e. transfer of your personal data at your request to another organisation).
  • The right to be informed of any automated profiling (We currently do not process your personal data in this manner).
  • Your rights above can be exercised free of charge by contacting us as described below.

In all cases, we will need to satisfy ourselves of your identity before we can action a subject access request. We will usually require proof of identity such as a passport or driver’s licence.

Data Security

We use appropriate technical, organisational, and administrative security measures to protect any Personal Information we store from loss, misuse, and unauthorised access, disclosure, alteration, and destruction.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:


Last updated: 01/11/2023